Donate
Find Help Now

Services

Manulife x Mind HK Free In-Person Wellbeing Check-in

Manulife x Mind HK
Free In-Person Wellbeing Check-in

Manulife Fully Funds the New Wellbeing Consultation Hub for Face-to-Face Mental Health Consultation Service
Bringing More Accessible Mental Health Support to the Community
Service Details
FAQs

Manulife has always been committed to promoting mental health in the community and has established a Strategic Charity Partnership with Mind HK since 2024. This collaboration expands Mind HK’s free support network and resources, further enhancing mental health services within the local community.

To ensure that more people in need receive appropriate support, Manulife is enhancing Mind HK’s free Wellbeing Check-in service by introducing a new in-person service point in a prime city-centre location in Hong Kong. This new service point and its associated services will be fully funded by Manulife, facilitating evidence-based Wellbeing Check-in for more adults in need.

Mind HK’s low-intensity psychological intervention effectiveness assessment highlights the importance of ongoing mental health support services. Thus, we firmly believe that in-person mental health consultation not only helps build trust and a sense of safety, but also allows the Wellbeing Practitioners to observe our participants more comprehensively, enabling more thorough evaluations and support. This approach can lead to significantly better outcomes in mental health care.

The service, conducted by trained Wellbeing Practitioners, will offer 1-on-1, in-person consultations to help participants better understand their mental health conditions and needs. Each session will last approximately 45 minutes. After the assessment, the Wellbeing Practitioners will evaluate their situations and recommend low-intensity psychological intervention when appropriate, enabling them to take an important step toward improving their mental wellbeing.

Click the button below and fill in the form to take the first step in taking care of your wellbeing.

Register Now

Service Details

Register Now

Service Date

Starting from January 2026

Target

Hong Kong residents aged 18 – 65

Language

Cantonese / English / Mandarin

Venue

Manulife x Mind HK Free In-Person Wellbeing Check-in Consultation Hub (Mong Kok)

Register Now

FAQs

What is this service?

The service, conducted by trained Wellbeing Practitioners, will offer 1-on-1, in-person consultations to help participants better understand their mental health conditions and needs. Each session will last approximately 45 minutes. After the assessment, the Wellbeing Practitioners will evaluate their situations and recommend low-intensity psychological intervention when appropriate, enabling them to take an important step toward improving their mental wellbeing.

You may choose to speak with the Wellbeing Practitioners in Cantonese / English / Mandarin.

This programme welcomes Hong Kong residents between the ages of 18 and 65 who want to understand their own mental health conditions, or may be feeling lost or facing emotional difficulties.

This programme is not suitable for individuals diagnosed with severe or complex mental health conditions, but suitable for those who experience mild to severe moderate anxiety, mild to moderate depression, or other emotional challenges. Our Wellbeing Practitioners are trained to support people who experience mild to moderate mental health difficulties primarily. Therefore, if you are currently experiencing a major setback or even having thoughts of suicide or self-harm, or you have been previously diagnosed with a more severe or complex mental health condition, please visit the “Find Help Now” page on our Mind HK’s website for immediate information and services.

You have to register by filling out the form. After signing up and completing the assessment, our Wellbeing Practitioner will contact you within 10 days to schedule a convenient time for a 45-minute in-person conversation if the service is suitable for your personal needs. During the in-person conversation, the Wellbeing Practitioner will understand your current situation and help you gain a better understanding of your emotional state based on the questionnaire you filled out during application. Additionally, they will provide recommendations for appropriate community resources based on your needs, helping you take an important first step in taking care of your mental health.

Your conversations with the Wellbeing Practitioner are confidential. Any information about you will not be shared with anyone without your consent unless you or others are at immediate risk or the Wellbeing Practitioner has reason to believe that you may be in imminent danger.

Supervisors will monitor trainees’ development throughout the placement to ensure that they are meeting the required level of competency to pass the training course at the end of the placement.

Before having the conversation, we will ask you to fill out a basic questionnaire for preliminary screening assessment. This screening process aims to ensure that the training received by the Wellbeing Practitioners is sufficient to meet the needs of the individuals receiving the service. If it is determined after the screening assessment that the service is not suitable for you, Mind HK will provide alternative recommendations to ensure your safety and support.

For adults who are suitable for this service, all Wellbeing Practitioners have received training on how to identify and respond to safety and risk issues. If you have any concerns about the support process, the Wellbeing Practitioners have appropriate measures in place and will develop response plans based on the urgency of the situation. They can also access support from clinical practitioners from Mind HK or participating organisations.

Remarks

1. This programme is not suitable for people facing emergencies, major setbacks, or those diagnosed with serious or complex mental health conditions.

 

2. Participants are required to complete an enrolment form during registration to assess their suitability for the service. If the assessment indicates that the service is not suitable for the participants, Mind Mental Health Hong Kong Limited (“Mind HK”) will recommend alternative community resources. Due to limited resources, Mind HK regrets that it cannot provide one-on-one follow-up services for all who undergo the assessment.

 

3. All conversations between service users and the Wellbeing Practitioners are strictly confidential. Unless the service user is in danger or disclosure is required by law, Mind HK will not share any information with third parties without the user’s explicit consent.

 

4. Mind HK reserves the right to make the final decision.

Terms and Conditions

1. The Manulife x Mind HK Wellbeing Consultation Hub (Mong Kok) and its services are provided by Mind Mental Health Hong Kong Limited (“Mind HK”). Manulife (International) Limited (“Manulife”) and its intermediaries do not have the relevant license and/or qualification. Manulife shall not be responsible or liable for any services, including but not limited to education or consultation services, products or solicitation provided by the third-party companies, which are not sold or marketed by Manulife. The services are subject to respective terms and conditions. Manulife shall not be liable for any responsibility related to the validity of the services, their content, or quality. Any disputes arising from the services shall be resolved directly between the participant and the organiser.

2. The low-intensity psychological intervention offered under the iACT® (Improving Access to Community Therapies) programme, administered by Mind HK, is not intended to provide medical advice, diagnosis, or treatment for any specific case or patient. It should not serve as a substitute for professional medical advice, diagnosis, or treatment. Regarding any specific mental health services, tests, procedures, recommendations, therapies, opinions, or other information obtained through the Wellbeing Check-in service or iACT® programme, neither Mind HK nor its personnel or Wellbeing Practitioners endorse or guarantee the availability or quality of such services or information. Service users are solely responsible for evaluating and selecting mental health service providers.

3. Mind HK and Manulife do not guarantee that the information and services provided will fulfil your specific health or medical requirements. You are advised to consult your doctor or other qualified medical professionals regarding any existing health conditions. Mind HK and Manulife assume no liability for any reliance on the use of this service.

4. Neither Mind HK, Manulife, nor their employees, officers, or agents shall be held liable for any loss, damage, health issues, or other consequences arising from the use, misuse, or reliance on this service.

5. By using this service, you agree to these terms and acknowledge their limitations, assuming full responsibility for seeking professional advice. These terms and conditions are governed by and interpreted in accordance with the laws of Hong Kong.

6. Manulife will not participate in any collection or processing of personal information. Please read Mind HK’s Personal Information Collection Statement before confirming your registration. The personal information provided for registering for the Manulife x Mind HK Free In-Person Wellbeing Check-In will be collected exclusively by Mind HK. All collected personal information will be kept confidential and used solely for contact purposes.  

Instagram Facebook-f Linkedin

What is iACT Service?

Improving Access to Community Therapies (iACT®) is one of the services from Mind HK. Trained Wellbeing Practitioners will offer initial assessment and early intervention for people dealing with mild to moderate symptoms of depression, anxiety, or other emotional difficulties.

The service includes 6-8 sessions of low-intensity psychological support, the flexibility of the service allows individuals to receive free and timely support when needed.

If you’re aged between 18 – 65 and are facing some emotional challenges, we would like to invite you to take an online assessment for us to gain a better understanding of your current emotional struggles.

If you’re eligible, we’ll get you connected with a Wellbeing Practitioner within two weeks to sort out the next steps.

The service runs for about 3 months and includes 6-8 support sessions, tailored to your needs.

 

We encourage you to attend all sessions and actively practice the tips and exercises provided by your Wellbeing Practitioner.

We take your privacy seriously. Your chats with the Wellbeing Practitioner are confidential.

 

We won’t share any of your info unless you’ve provided consent or if there are risks detected.

This programme isn’t suitable for people facing emergencies, major setbacks, or those diagnosed with serious or complex mental health conditions.

 

If you’re having thoughts of suicide or self-harm, this programme might not meet your needs, so please seek help right away. You can check out Mind HK’s “Find Help Now” page for immediate information and services.

Most of our Wellbeing Practitioners have backgrounds in psychology or counselling and are passionate about mental health. They’ve gone through about 140 hours of intensive training and completed at least 120 hours of supervised clinical practice over 9 months to ensure the quality of service.

 

They’re trained by accredited local experts in the mental health field, including clinical psychologists, counselling psychologists, counsellors, and psychiatrists. Plus, we regularly check how effective our services are. All service outputs and performances are subject to consistent monitoring.

Who is suitable for participating in this programme?

This programme welcomes anyone between the ages of 18 and 65 who may be feeling lost or facing emotional difficulties. Please note that this programme is not suitable for individuals diagnosed with severe or complex mental health conditions.

This programme is not suitable for individuals diagnosed with severe or complex mental health conditions, but suitable for those who experience mild to severe moderate anxiety, mild to moderate depression, or other emotional challenges. If you are currently experiencing a major setback or even having thoughts of suicide or self-harm, please visit the “Find Help Now” page on our Mind HK’s website for immediate information and services.

After signing up, our Wellbeing Practitioner will contact you within two weeks to schedule a convenient time for a 45-minute conversation, either via video or phone call, according to your preference. During the conversation, the Wellbeing Practitioner will understand your current situation and help you gain a better understanding of your emotional state based on the questionnaire you filled out during application. Additionally, they will provide recommendations for appropriate community resources based on your needs, helping you take an important first step in taking care of your mental health.

Although the intervention procedure is mostly standardised, Wellbeing Practitioners will work flexibly with clients to address individual presenting problems and unique characteristics.

Our Wellbeing Practitioners are trained to support people who experience mild to moderate mental health difficulties primarily. This programme is not suitable for the situations mentioned above. If you are currently experiencing a major setback or even having thoughts of suicide or self-harm, please visit the “Find Help Now” page on our Mind HK’s website for immediate information and services.

Your conversations with the Wellbeing Practitioner are absolutely confidential. Any information about you will not be shared with anyone without your consent unless you or others are at immediate risk or the Wellbeing Practitioner has reason to believe that you may be in imminent danger.
Supervisors will monitor trainees’ development throughout the placement to ensure that they are meeting the required level of competency to pass the training course at the end of the placement.

Yes, it is necessary to book an appointment in advance by filling out the form. Additionally, you can select one of the five stores yourself. We will allocate clients to different Wellbeing Practitioners based on their chosen location.

Before having the conversation, we will ask you to fill out a basic questionnaire for preliminary screening assessment. This screening process aims to ensure that the training received by the Wellbeing Practitioners is sufficient to meet the needs of the individuals receiving the service. If it is determined after the screening assessment that the service is not suitable for you, Mind HK will provide alternative recommendations to ensure your safety and support.

For adults who are suitable for this service, all Wellbeing Practitioners have received training on how to identify and respond to safety and risk issues. If you have any concerns about the support process, the Wellbeing Practitioners have appropriate measures in place and will develop response plans based on the urgency of the situation. They can also access support from clinical practitioners from Mind HK or participating organisations.

What private training does Mind HK provide?

Mind HK provides 4 themes of mental health training, including: Supporting Self, Supporting Others, Family Wellbeing and DEI (Diversity, Equity and Inclusion).

 

Check out the brochure here for more information.

Mind HK provides a wide range of standardised mental health training, which can be tailored to different circumstances. Chat with our team to explore more! 

Our trainers come from a diverse, accredited pool of clinically experienced professionals. Check out our trainers’ biographies here.

Yes, the Mental Health First Aid class of Mind HK is internationally accredited by the MHFA International. The content and certification is delivered by trainers certified from the Mental Health Association of Hong Kong. You can find out our trainers accreditation here.

We are here to support your mental health education journey! Reach out to us and chat with our team.

Manulife x Mind HK Free In-Person Wellbeing Check-in

Manulife x Mind HK
Free In-Person Wellbeing Check-in

Manulife Fully Funds the New Wellbeing Consultation Hub for Face-to-Face Mental Health Consultation Service
Bringing More Accessible Mental Health Support to the Community


Service Details


FAQs

Manulife has always been committed to promoting mental health in the community and has established a Strategic Charity Partnership with Mind HK since 2024. This collaboration expands Mind HK’s free support network and resources, further enhancing mental health services within the local community.

To ensure that more people in need receive appropriate support, Manulife is enhancing Mind HK’s free Wellbeing Check-in service by introducing a new in-person service point in a prime city-centre location in Hong Kong. This new service point and its associated services will be fully funded by Manulife, facilitating evidence-based Wellbeing Check-in for more adults in need.

Mind HK’s low-intensity psychological intervention effectiveness assessment highlights the importance of ongoing mental health support services. Thus, we firmly believe that in-person mental health consultation not only helps build trust and a sense of safety, but also allows the Wellbeing Practitioners to observe our participants more comprehensively, enabling more thorough evaluations and support. This approach can lead to significantly better outcomes in mental health care.

The service, conducted by trained Wellbeing Practitioners, will offer 1-on-1, in-person consultations to help participants better understand their mental health conditions and needs. Each session will last approximately 45 minutes. After the assessment, the Wellbeing Practitioners will evaluate their situations and recommend low-intensity psychological intervention when appropriate, enabling them to take an important step toward improving their mental wellbeing.

Click the button below and fill in the form to take the first step in taking care of your wellbeing.


Register Now

Service Details



Register Now

Service Date

Starting from January 2026

Target

Hong Kong residents aged 18 - 65

Language

Cantonese / English / Mandarin

Venue

Manulife x Mind HK Free In-Person Wellbeing Check-in Consultation Hub (Mong Kok)


Register Now

FAQs

What is this service?

The service, conducted by trained Wellbeing Practitioners, will offer 1-on-1, in-person consultations to help participants better understand their mental health conditions and needs. Each session will last approximately 45 minutes. After the assessment, the Wellbeing Practitioners will evaluate their situations and recommend low-intensity psychological intervention when appropriate, enabling them to take an important step toward improving their mental wellbeing.

You may choose to speak with the Wellbeing Practitioners in Cantonese / English / Mandarin.

This programme welcomes Hong Kong residents between the ages of 18 and 65 who want to understand their own mental health conditions, or may be feeling lost or facing emotional difficulties.

This programme is not suitable for individuals diagnosed with severe or complex mental health conditions, but suitable for those who experience mild to severe moderate anxiety, mild to moderate depression, or other emotional challenges. Our Wellbeing Practitioners are trained to support people who experience mild to moderate mental health difficulties primarily. Therefore, if you are currently experiencing a major setback or even having thoughts of suicide or self-harm, or you have been previously diagnosed with a more severe or complex mental health condition, please visit the “Find Help Now” page on our Mind HK’s website for immediate information and services.

You have to register by filling out the form. After signing up and completing the assessment, our Wellbeing Practitioner will contact you within 10 days to schedule a convenient time for a 45-minute in-person conversation if the service is suitable for your personal needs. During the in-person conversation, the Wellbeing Practitioner will understand your current situation and help you gain a better understanding of your emotional state based on the questionnaire you filled out during application. Additionally, they will provide recommendations for appropriate community resources based on your needs, helping you take an important first step in taking care of your mental health.

Your conversations with the Wellbeing Practitioner are confidential. Any information about you will not be shared with anyone without your consent unless you or others are at immediate risk or the Wellbeing Practitioner has reason to believe that you may be in imminent danger.

Supervisors will monitor trainees’ development throughout the placement to ensure that they are meeting the required level of competency to pass the training course at the end of the placement.

Before having the conversation, we will ask you to fill out a basic questionnaire for preliminary screening assessment. This screening process aims to ensure that the training received by the Wellbeing Practitioners is sufficient to meet the needs of the individuals receiving the service. If it is determined after the screening assessment that the service is not suitable for you, Mind HK will provide alternative recommendations to ensure your safety and support.

For adults who are suitable for this service, all Wellbeing Practitioners have received training on how to identify and respond to safety and risk issues. If you have any concerns about the support process, the Wellbeing Practitioners have appropriate measures in place and will develop response plans based on the urgency of the situation. They can also access support from clinical practitioners from Mind HK or participating organisations.

The service, conducted by trained Wellbeing Practitioners, will offer 1-on-1, in-person consultations to help participants better understand their mental health conditions and needs. Each session will last approximately 45 minutes. After the assessment, the Wellbeing Practitioners will evaluate their situations and recommend low-intensity psychological intervention when appropriate, enabling them to take an important step toward improving their mental wellbeing.

You may choose to speak with the Wellbeing Practitioners in Cantonese / English / Mandarin.

This programme welcomes Hong Kong residents between the ages of 18 and 65 who want to understand their own mental health conditions, or may be feeling lost or facing emotional difficulties.

This programme is not suitable for individuals diagnosed with severe or complex mental health conditions, but suitable for those who experience mild to severe moderate anxiety, mild to moderate depression, or other emotional challenges. Our Wellbeing Practitioners are trained to support people who experience mild to moderate mental health difficulties primarily. Therefore, if you are currently experiencing a major setback or even having thoughts of suicide or self-harm, or you have been previously diagnosed with a more severe or complex mental health condition, please visit the “Find Help Now” page on our Mind HK’s website for immediate information and services.

You have to register by filling out the form. After signing up and completing the assessment, our Wellbeing Practitioner will contact you within 10 days to schedule a convenient time for a 45-minute in-person conversation if the service is suitable for your personal needs. During the in-person conversation, the Wellbeing Practitioner will understand your current situation and help you gain a better understanding of your emotional state based on the questionnaire you filled out during application. Additionally, they will provide recommendations for appropriate community resources based on your needs, helping you take an important first step in taking care of your mental health.

Your conversations with the Wellbeing Practitioner are confidential. Any information about you will not be shared with anyone without your consent unless you or others are at immediate risk or the Wellbeing Practitioner has reason to believe that you may be in imminent danger.

Supervisors will monitor trainees’ development throughout the placement to ensure that they are meeting the required level of competency to pass the training course at the end of the placement.

Before having the conversation, we will ask you to fill out a basic questionnaire for preliminary screening assessment. This screening process aims to ensure that the training received by the Wellbeing Practitioners is sufficient to meet the needs of the individuals receiving the service. If it is determined after the screening assessment that the service is not suitable for you, Mind HK will provide alternative recommendations to ensure your safety and support.

For adults who are suitable for this service, all Wellbeing Practitioners have received training on how to identify and respond to safety and risk issues. If you have any concerns about the support process, the Wellbeing Practitioners have appropriate measures in place and will develop response plans based on the urgency of the situation. They can also access support from clinical practitioners from Mind HK or participating organisations.

Remarks

1. This programme is not suitable for people facing emergencies, major setbacks, or those diagnosed with serious or complex mental health conditions.

2. Participants are required to complete an enrolment form during registration to assess their suitability for the service. If the assessment indicates that the service is not suitable for the participants, Mind Mental Health Hong Kong Limited (“Mind HK”) will recommend alternative community resources. Due to limited resources, Mind HK regrets that it cannot provide one-on-one follow-up services for all who undergo the assessment.

3. All conversations between service users and the Wellbeing Practitioners are strictly confidential. Unless the service user is in danger or disclosure is required by law, Mind HK will not share any information with third parties without the user’s explicit consent.

4. Mind HK reserves the right to make the final decision.

Terms and Conditions

1. The Manulife x Mind HK Wellbeing Consultation Hub (Mong Kok) and its services are provided by Mind Mental Health Hong Kong Limited (“Mind HK”). Manulife (International) Limited (“Manulife”) and its intermediaries do not have the relevant license and/or qualification. Manulife shall not be responsible or liable for any services, including but not limited to education or consultation services, products or solicitation provided by the third-party companies, which are not sold or marketed by Manulife. The services are subject to respective terms and conditions. Manulife shall not be liable for any responsibility related to the validity of the services, their content, or quality. Any disputes arising from the services shall be resolved directly between the participant and the organiser.

2. The low-intensity psychological intervention offered under the iACT® (Improving Access to Community Therapies) programme, administered by Mind HK, is not intended to provide medical advice, diagnosis, or treatment for any specific case or patient. It should not serve as a substitute for professional medical advice, diagnosis, or treatment. Regarding any specific mental health services, tests, procedures, recommendations, therapies, opinions, or other information obtained through the Wellbeing Check-in service or iACT® programme, neither Mind HK nor its personnel or Wellbeing Practitioners endorse or guarantee the availability or quality of such services or information. Service users are solely responsible for evaluating and selecting mental health service providers.

3. Mind HK and Manulife do not guarantee that the information and services provided will fulfil your specific health or medical requirements. You are advised to consult your doctor or other qualified medical professionals regarding any existing health conditions. Mind HK and Manulife assume no liability for any reliance on the use of this service.

4. Neither Mind HK, Manulife, nor their employees, officers, or agents shall be held liable for any loss, damage, health issues, or other consequences arising from the use, misuse, or reliance on this service.

5. By using this service, you agree to these terms and acknowledge their limitations, assuming full responsibility for seeking professional advice. These terms and conditions are governed by and interpreted in accordance with the laws of Hong Kong.

6. Manulife will not participate in any collection or processing of personal information. Please read Mind HK’s Personal Information Collection Statement before confirming your registration. The personal information provided for registering for the Manulife x Mind HK Free In-Person Wellbeing Check-In will be collected exclusively by Mind HK. All collected personal information will be kept confidential and used solely for contact purposes.