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Mind HK Data Privacy Policy

This policy provides guidance on the safe, secure and proper management of personal data.

 

Mind HK Data Privacy Policy

Purpose

This policy provides guidance on the safe, secure and proper management of personal data.  Personal data (“Personal Data”) is information that can be used to identify a person.  This includes names, phone numbers, addresses, identity card numbers, photos and employment records

 

Legislation 

Personal Data Privacy Ordinance (Cap 486 of the laws of Hong Kong)

 

Principles

3.1 We notify those from users whom we collect data (“Data Subjects”) of the purpose for collecting their data, how this data will be used and to whom it may be transferred.  This is summarised in the Personal Information Collection Statement (PICS) which is maintained on the website.  The PICS is in the appendix of this document.

 

3.2 We take all practicable steps to safeguard personal data from unauthorised or accidental access, processing, erasure, loss or use. Steps we take include:

  • Database software is modern and kept updated
  • Access to databases containing personal data is controlled through the COO and CEO.
  • Emails to Data Subjects are sent from authorised Mind HK email addresses.
  • Mass emails are sent via email software (eg Mail Chimp) that does not disclose the Data Subjects’ email addresses
  • Emails to multiple people not sent via Mail Chimp are sent bcc.

 

3.3 Data Subjects may, on written request, access your personal data held by Mind HK.  If the personal data that Mind HK is holding is incorrect, you may request to have the information be corrected. You may also inform us that the information is incorrect, and we will correct it. You may also withdraw your consent to us using your personal data.

 

3.4 We may share your Personal Data with third parties as described in this section:

  • your representatives, advisers and others you have authorised to interact with us on your behalf;
  • our staff members who need the information to discharge their duties;
  • our affiliates within the same corporate group, third-party partners and/or business affiliates;
  • our agents and service providers that assist us in operating the website, providing services to you, or otherwise conducting our business; and
  • competent court of law, law enforcement agencies and/or regulatory bodies for compliance with applicable laws and regulations and protection of our legal rights.

 

3.5 Except as provided herein, we will not disclose your Personal Data  to any third parties unless it is necessary to provide the services, when required by law, or if we have good faith belief that such action is reasonably necessary to:

  • comply with current judicial proceedings, a court order or legal process served on us;
  • protect and defend our rights, property and interests, including by enforcing our policies;
  • respond to claims that any submitted content violates the rights of third parties;
  • respond to your requests; and
  • protect the rights, property or personal safety of Mind HK, its affiliates and the public.

 

3.6 Data Subjects have the choice to opt out from receiving direct marketing from us.  Direct Marketing in the context of Mind HK is:

(a) offering or advertising services (and goods, if relevant) including training, information sessions, lectures, events.

(b) the solicitation of donations or contributions.

 

3.7 All direct marketing email communications contain a link to the Privacy Policy and the option to unsubscribe from receiving communications.  The Data Subjects who opt out are placed on the Opt-Out List and we will not send them any communications.

 

3.8 If you access our information or services through the Mind HK website, you should be aware that the Mind HK website uses cookies. Information that you supply in this way will not be shared with any third party except where needed to provide a requested service.

 

3.9 We use the information collected about you through the Mind HK website to improve its understanding of web visitors and to send information that you have requested or that may be considered of interest to you.  As a general rule, we will not disclose any information identifying you personally, except with your permission or where required by law. Please refer to the PICS for more details on the third party software used on this website.

 

Appendix

Mind HK Personal Information Collection Statement

1.Mind Hong Kong recognises its responsibilities in relation to the collection, holding, processing and use of personal data. Personal data will be collected only for lawful and relevant purposes and all practicable steps will be taken to ensure that personal data held by Mind HK is secure and accurate and to avoid unauthorised or accidental access, erasure or other use.  The personal data that Mind HK may collect from time to time includes your name, contact details, gender, date of birth.

 

2. All personal data handled by Mind HK will be kept confidential and will be collected knowingly from you.

 

3. The uses for which data may be collected are:

  • Collecting and processing donations
  • Sending communications including newsletters, information about programmes, seminars, conferences, events and other activities delivered by Mind HK or other agencies in conjunction with Mind HK.
  • Enrolling in training courses, programmes, conferences, lectures, seminars and other events.
  • Accessing resources through the Mind HK website.
  • Improve understanding of the Mind HK website traffic
  • Working with our volunteers

4. We may share your Personal Information with third parties as described in this section:

  • a) your representatives, advisers and others you have authorised to interact with us on your behalf;
  • b) our staff members who need the information to discharge their duties;
  • c) our affiliates within the same corporate group, third-party partners and/or business affiliates;
  • d) our agents and service providers that assist us in operating the website, providing services to you, or otherwise conducting our business; and
  • e) competent court of law, law enforcement agencies and/or regulatory bodies for compliance with applicable laws and regulations and protection of our legal rights.
  • f) The Mind HK website uses cookies with the third party software  

5. Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website and cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. Please note that Mind HK is not affiliated with, nor does it sponsor or endorse, any linking websites owned by third parties and it does not endorse any product or service offered by such linking sites.

 

6. Individuals who have provided data to Mind HK may submit a written request to access or to correct personal data held by Mind HK.

 

7. If you do not wish to receive information from us you may choose to opt out from our communications. You may contact us on hello@mind.org.hk.

 

We may change this privacy policy from time to time.  The updated version will be maintained on our website.

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What is iACT Service?

Improving Access to Community Therapies (iACT®) is one of the services from Mind HK. Trained Wellbeing Practitioners will offer initial assessment and early intervention for people dealing with mild to moderate symptoms of depression, anxiety, or other emotional difficulties.

The service includes 6-8 sessions of low-intensity psychological support, the flexibility of the service allows individuals to receive free and timely support when needed.

If you’re aged between 18 – 65 and are facing some emotional challenges, we would like to invite you to take an online assessment for us to gain a better understanding of your current emotional struggles.

If you’re eligible, we’ll get you connected with a Wellbeing Practitioner within two weeks to sort out the next steps.

The service runs for about 3 months and includes 6-8 support sessions, tailored to your needs.

 

We encourage you to attend all sessions and actively practice the tips and exercises provided by your Wellbeing Practitioner.

We take your privacy seriously. Your chats with the Wellbeing Practitioner are confidential.

 

We won’t share any of your info unless you’ve provided consent or if there are risks detected.

This programme isn’t suitable for people facing emergencies, major setbacks, or those diagnosed with serious or complex mental health conditions.

 

If you’re having thoughts of suicide or self-harm, this programme might not meet your needs, so please seek help right away. You can check out Mind HK’s “Find Help Now” page for immediate information and services.

Most of our Wellbeing Practitioners have backgrounds in psychology or counselling and are passionate about mental health. They’ve gone through about 140 hours of intensive training and completed at least 120 hours of supervised clinical practice over 9 months to ensure the quality of service.

 

They’re trained by accredited local experts in the mental health field, including clinical psychologists, counselling psychologists, counsellors, and psychiatrists. Plus, we regularly check how effective our services are. All service outputs and performances are subject to consistent monitoring.

Who is suitable for participating in this programme?

This programme welcomes anyone between the ages of 18 and 65 who may be feeling lost or facing emotional difficulties. Please note that this programme is not suitable for individuals diagnosed with severe or complex mental health conditions.

This programme is not suitable for individuals diagnosed with severe or complex mental health conditions, but suitable for those who experience mild to severe moderate anxiety, mild to moderate depression, or other emotional challenges. If you are currently experiencing a major setback or even having thoughts of suicide or self-harm, please visit the “Find Help Now” page on our Mind HK’s website for immediate information and services.

After signing up, our Wellbeing Practitioner will contact you within two weeks to schedule a convenient time for a 45-minute conversation, either via video or phone call, according to your preference. During the conversation, the Wellbeing Practitioner will understand your current situation and help you gain a better understanding of your emotional state based on the questionnaire you filled out during application. Additionally, they will provide recommendations for appropriate community resources based on your needs, helping you take an important first step in taking care of your mental health.

Although the intervention procedure is mostly standardised, Wellbeing Practitioners will work flexibly with clients to address individual presenting problems and unique characteristics.

Our Wellbeing Practitioners are trained to support people who experience mild to moderate mental health difficulties primarily. This programme is not suitable for the situations mentioned above. If you are currently experiencing a major setback or even having thoughts of suicide or self-harm, please visit the “Find Help Now” page on our Mind HK’s website for immediate information and services.

Your conversations with the Wellbeing Practitioner are absolutely confidential. Any information about you will not be shared with anyone without your consent unless you or others are at immediate risk or the Wellbeing Practitioner has reason to believe that you may be in imminent danger.
Supervisors will monitor trainees’ development throughout the placement to ensure that they are meeting the required level of competency to pass the training course at the end of the placement.

Yes, it is necessary to book an appointment in advance by filling out the form. Additionally, you can select one of the five stores yourself. We will allocate clients to different Wellbeing Practitioners based on their chosen location.

Before having the conversation, we will ask you to fill out a basic questionnaire for preliminary screening assessment. This screening process aims to ensure that the training received by the Wellbeing Practitioners is sufficient to meet the needs of the individuals receiving the service. If it is determined after the screening assessment that the service is not suitable for you, Mind HK will provide alternative recommendations to ensure your safety and support.

For adults who are suitable for this service, all Wellbeing Practitioners have received training on how to identify and respond to safety and risk issues. If you have any concerns about the support process, the Wellbeing Practitioners have appropriate measures in place and will develop response plans based on the urgency of the situation. They can also access support from clinical practitioners from Mind HK or participating organisations.

What private training does Mind HK provide?

Mind HK provides 4 themes of mental health training, including: Supporting Self, Supporting Others, Family Wellbeing and DEI (Diversity, Equity and Inclusion).

 

Check out the brochure here for more information.

Mind HK provides a wide range of standardised mental health training, which can be tailored to different circumstances. Chat with our team to explore more! 

Our trainers come from a diverse, accredited pool of clinically experienced professionals. Check out our trainers’ biographies here.

Yes, the Mental Health First Aid class of Mind HK is internationally accredited by the MHFA International. The content and certification is delivered by trainers certified from the Mental Health Association of Hong Kong. You can find out our trainers accreditation here.

We are here to support your mental health education journey! Reach out to us and chat with our team.

Mind HK Data Privacy Policy

This policy provides guidance on the safe, secure and proper management of personal data.

 

Mind HK Data Privacy Policy

Purpose

This policy provides guidance on the safe, secure and proper management of personal data.  Personal data (“Personal Data”) is information that can be used to identify a person.  This includes names, phone numbers, addresses, identity card numbers, photos and employment records

 

Legislation 

Personal Data Privacy Ordinance (Cap 486 of the laws of Hong Kong)

 

Principles

3.1 We notify those from users whom we collect data (“Data Subjects”) of the purpose for collecting their data, how this data will be used and to whom it may be transferred.  This is summarised in the Personal Information Collection Statement (PICS) which is maintained on the website.  The PICS is in the appendix of this document.

 

3.2 We take all practicable steps to safeguard personal data from unauthorised or accidental access, processing, erasure, loss or use. Steps we take include:

  • Database software is modern and kept updated
  • Access to databases containing personal data is controlled through the COO and CEO.
  • Emails to Data Subjects are sent from authorised Mind HK email addresses.
  • Mass emails are sent via email software (eg Mail Chimp) that does not disclose the Data Subjects’ email addresses
  • Emails to multiple people not sent via Mail Chimp are sent bcc.

 

3.3 Data Subjects may, on written request, access your personal data held by Mind HK.  If the personal data that Mind HK is holding is incorrect, you may request to have the information be corrected. You may also inform us that the information is incorrect, and we will correct it. You may also withdraw your consent to us using your personal data.

 

3.4 We may share your Personal Data with third parties as described in this section:

  • your representatives, advisers and others you have authorised to interact with us on your behalf;
  • our staff members who need the information to discharge their duties;
  • our affiliates within the same corporate group, third-party partners and/or business affiliates;
  • our agents and service providers that assist us in operating the website, providing services to you, or otherwise conducting our business; and
  • competent court of law, law enforcement agencies and/or regulatory bodies for compliance with applicable laws and regulations and protection of our legal rights.

 

3.5 Except as provided herein, we will not disclose your Personal Data  to any third parties unless it is necessary to provide the services, when required by law, or if we have good faith belief that such action is reasonably necessary to:

  • comply with current judicial proceedings, a court order or legal process served on us;
  • protect and defend our rights, property and interests, including by enforcing our policies;
  • respond to claims that any submitted content violates the rights of third parties;
  • respond to your requests; and
  • protect the rights, property or personal safety of Mind HK, its affiliates and the public.

 

3.6 Data Subjects have the choice to opt out from receiving direct marketing from us.  Direct Marketing in the context of Mind HK is:

(a) offering or advertising services (and goods, if relevant) including training, information sessions, lectures, events.

(b) the solicitation of donations or contributions.

 

3.7 All direct marketing email communications contain a link to the Privacy Policy and the option to unsubscribe from receiving communications.  The Data Subjects who opt out are placed on the Opt-Out List and we will not send them any communications.

 

3.8 If you access our information or services through the Mind HK website, you should be aware that the Mind HK website uses cookies. Information that you supply in this way will not be shared with any third party except where needed to provide a requested service.

 

3.9 We use the information collected about you through the Mind HK website to improve its understanding of web visitors and to send information that you have requested or that may be considered of interest to you.  As a general rule, we will not disclose any information identifying you personally, except with your permission or where required by law. Please refer to the PICS for more details on the third party software used on this website.

 

Appendix

Mind HK Personal Information Collection Statement

1.Mind Hong Kong recognises its responsibilities in relation to the collection, holding, processing and use of personal data. Personal data will be collected only for lawful and relevant purposes and all practicable steps will be taken to ensure that personal data held by Mind HK is secure and accurate and to avoid unauthorised or accidental access, erasure or other use.  The personal data that Mind HK may collect from time to time includes your name, contact details, gender, date of birth.

 

2. All personal data handled by Mind HK will be kept confidential and will be collected knowingly from you.

 

3. The uses for which data may be collected are:

  • Collecting and processing donations
  • Sending communications including newsletters, information about programmes, seminars, conferences, events and other activities delivered by Mind HK or other agencies in conjunction with Mind HK.
  • Enrolling in training courses, programmes, conferences, lectures, seminars and other events.
  • Accessing resources through the Mind HK website.
  • Improve understanding of the Mind HK website traffic
  • Working with our volunteers

4. We may share your Personal Information with third parties as described in this section:

  • a) your representatives, advisers and others you have authorised to interact with us on your behalf;
  • b) our staff members who need the information to discharge their duties;
  • c) our affiliates within the same corporate group, third-party partners and/or business affiliates;
  • d) our agents and service providers that assist us in operating the website, providing services to you, or otherwise conducting our business; and
  • e) competent court of law, law enforcement agencies and/or regulatory bodies for compliance with applicable laws and regulations and protection of our legal rights.
  • f) The Mind HK website uses cookies with the third party software  

5. Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website and cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. Please note that Mind HK is not affiliated with, nor does it sponsor or endorse, any linking websites owned by third parties and it does not endorse any product or service offered by such linking sites.

 

6. Individuals who have provided data to Mind HK may submit a written request to access or to correct personal data held by Mind HK.

 

7. If you do not wish to receive information from us you may choose to opt out from our communications. You may contact us on hello@mind.org.hk.

 

We may change this privacy policy from time to time.  The updated version will be maintained on our website.